Customer Success Manager - Cybersecurity

Intrepid Solutions, a CIS company, is staffing for a Customer Engagement Professional Manager to support the Defense Cyber Solutions Branch Mission Support program, set to begin operation in fall 2025. The selected candidate will work on-site in Adelphi, MD.

This role may be what you are looking for if you also have been seeking positions with a title similar to the below:

• Customer Success Manager - Cybersecurity
• Cybersecurity Services Delivery Manager
• Cybersecurity Engagement Manager
• Cybersecurity Operations Manager

• Possess extensive experience in team leadership and management, with a strong emphasis on delivering exceptional customer service.
• Comprehensive understanding of a CSSP (Cybersecurity Service Provider) and its service offerings, and keen attention to detail and exceptional communication skills.
• Develop and provide strategic direction for the Customer Engagement Team to ensure effective planning and completion of team-level tasks and projects.
• Stay informed of evolving DoD requirements impacting the subscriber base and provide guidance to the team to ensure timely adjustments and compliance with these changes.
• Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs.
• Lead and guide the CSSP Customer Engagement Professional in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process.
• Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes related to service alignment.
• Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery.
• Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established.
• Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery.
• Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding.
• Manage data for existing customers and facilitate their annual service renewal process.

OPERATING HOURS AND EXPECTATIONS:

• This position anticipates onsite work with standard work hours, Monday-Friday. 

TRAVEL:

• No travel is currently anticipated for this role.

CLEARANCE:

• Active Secret  clearance required at the time of application for initial consideration. *This position is not open to clearance sponsorship, upgrade, or reactivation.*

EDUCATION:

• Bachelor’s in a related field.
  • Four years of relevant experience may be substituted for a formal degree in some instances.

CERTIFICATION(S):

• None required.

REQUIRED SKILLS AND EXPERIENCE:

• 6 years of progressive experience related to the responsibilities listed above.

WHAT WE OFFER:

At CIS Secure and its associated companies, Intrepid Solutions and Services and Darkblade Systems, we believe in promoting fair and transparent pay practices. We are committed to disclosing the compensation range for transparency and to set clear expectations for all applicants for this posting. This range represents the anticipated low and high end of the base salary for the advertised job, promotion, or transfer opportunity. Please note that the pay range provided is a good faith estimate for the position at the time of posting. The actual salary offered may vary based on various factors including but not limited to relevant experience, knowledge, skills and abilities, education, geographic location, as well as internal equity, and alignment to market data.

Job Type: Full-time (onsite)

Pay Range: $110,000.00 - $170,000.00 per year

Benefits:

• 401(k) 
• Dental insurance
• Medical insurance
• Health Savings Account option
• Flexible Spending
• Vision insurance
• Life and Disability Insurance
• Ancillary offerings (Hospital Indemnity, Accident, Critical Illness, Pet Insurance)
• Paid Time Off
• Holiday pay

CIS Secure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.